Privacy Policy
This Privacy Policy explains how Rafiki Innovation Limited ("Rafiki", "we", "us") collects, uses, and protects your personal information when you use the Smart Rafiki website and services.
1. Information We Collect
We collect information you provide directly, such as your name, email, phone number, shipping address, and payment details. We also collect technical data like device information, IP address, and usage data to improve our services.
2. How We Use Information
We use your information to process orders, deliver products, support financing checks, improve customer experience, prevent fraud, and communicate important updates.
3. Sharing of Information
We may share data with trusted service providers (payment processors, delivery partners, and financing providers) only as needed to deliver our services. We do not sell your personal data.
4. Cookies and Analytics
We use cookies and similar technologies to remember preferences, analyze traffic, and improve site performance. You can manage cookie settings in your browser.
5. Data Security
We implement reasonable security measures to protect your data. However, no online system is fully secure, so we cannot guarantee absolute security.
6. Data Retention
We retain your information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Rights
You may request access, correction, or deletion of your personal data where applicable. Contact us to exercise these rights.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page, and continued use of the platform constitutes acceptance of the updated policy.
9. Contact
If you have questions about this Privacy Policy, contact Rafiki Innovation Limited at support@smartrafiki.co.tz.